Nexilume Privacy Policy

Introduction to Our Commitment

Welcome to Nexilume. We prioritize the privacy and security of our users ("you" or "your") and are committed to protecting it as a cornerstone of our service. This document outlines our practices and your rights as a user of the Nexilume website and services (collectively, "Services"). At Nexilume ("we", "us", "our"), we understand that privacy is not just an essential aspect of our business—it is a right that we respect and protect for all individuals engaging with our Services.

Data We Collect

As part of our operations, we collect data that helps us enhance our Services and provide you with a tailored user experience. This data includes, but is not limited to

  • Personal Identification Information: Name, email address, physical address, and other contact details.
  • Usage Data: Information on how you use the website, including preferences and navigation patterns.
  • Technical Data: IP addresses, browser types, and versions, time zone settings, browser plug-in types, operating systems, and platforms.
  • Cookies and Tracking Data: Data from cookies stored on your device, which help us improve your user experience and understand website traffic patterns.
  • How We Use Your Data

    Your data helps us understand your needs and preferences, allowing us to deliver an enhanced user experience. Specifically, we use your data to

    Operate and maintain our Services

    Ensuring technical functionality and user accessibility.

    Data Sharing and Disclosure

    Nexilume is not in the business of selling your personal information. We respect the integrity of your data and will only share it in circumstances such as

  • Service Providers: We share data with trusted partners who perform services on our behalf, such as hosting, data analysis, IT services, customer service, email delivery, and marketing initiatives. These
  • Legal Obligations: Should it become necessary, we may disclose your information to comply with a legal obligation, such as in response to a court order or a governmental request, or to protect the rights, property, or safety of Nexilume, our customers, or others.
  • Business Transfers: In the event that Nexilume is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
  • Data Security

    We take the security of your data seriously and employ industry-standard measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet-based service can guarantee complete security, and we encourage you to take steps to protect yourself online.

    Data Retention

    Nexilume retains your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

    Your Rights

    You have certain rights regarding your personal data, including the right to access, correct, or request the deletion of your data. You can also object to the processing of your data, request a restriction of its processing, or request its portability. To exercise these rights, please contact us using the information provided below.

    Updates to This Policy

    We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this document.

    Contact Us

    If you have questions or concerns about this Privacy Policy or our practices, please contact us via email

    Understanding the Basis for Data Collection

    At Nexilume, the integrity and security of your personal data are paramount. We collect your information based on the lawful grounds outlined in our contractual agreements, relevant EU laws, or through your explicit consent for marketing purposes. When you create an account and engage with our services, you agree to our Terms and Conditions, which include consent to this Privacy Policy.

    The personal information you provide helps us deliver and enhance our Services. By using Nexilume, you are consenting to the collection, use, and management of your data in line with this policy. Terms defined in this Privacy Policy align with those used in our Terms and Conditions for the Service.

    Types of Data We Collect and Purpose of Use

    Data Provided Directly by You

    You may be asked to provide personal data when you use our Services, which allows us to contact or identify you. Such personally identifiable information ("Personal Information") may include, but is not limited to, your name, email address, phone number, and other relevant details.

    During your interactions with Nexilume, whether through email, our contact-us link, signing up for newsletters, or participating in surveys, we collect the information you provide. This information is crucial for fulfilling the services you register for and enhancing your experience with our platform.

    Data Collected Automatically

    In addition to the information you provide directly, we collect data automatically. This includes usage data that helps us understand how you interact with our services, which is instrumental in improving functionality and user experience.

    Data Retention and Your Rights

    Personal Information is processed and stored for the duration of your contractual relationship with Nexilume. Beyond this term, we retain personal data in accordance with legal obligations and regulations that require its storage.

    You have the right to access, rectify, erase, and restrict the processing of your data, and to data portability under the GDPR and other applicable regulations. Should you choose to exercise these rights, you can contact Nexilume. It is important to note that exercising certain rights, such as the right to erasure, may impact your ability to access and use our Services.

    For OTP Transactions

    Users who engage in OTP (One-Time Password) transactions with Nexilume provide personal information, such as email addresses and phone numbers, as part of our contractual obligations. This information is crucial for completing transactions and providing requisite services.

    How Your Data Enhances Our Services

    The data we collect not only supports the operational aspects of our services but also enriches your experience by

  • Enabling efficient customer support and personalized services.
  • Informing you about updates, security alerts, and support messages.
  • Improving service offerings, including new features and enhancements.
  • Conducting analytics and research to understand your needs and user trends.
  • Commitment to Data Security

    Nexilume is committed to protecting your personal data with advanced security measures designed to prevent unauthorized access, alteration, and misuse. While we strive to use commercially acceptable means to protect your Personal Information, the inherent nature of the internet can never guarantee 100% security.

    Modifications to Our Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices, service offerings, or regulatory changes. We encourage you to review our Privacy Policy regularly to stay informed about how we are protecting the personal information we collect.